Privacy Policy

Effective Date: 1st November 2025
Last Updated: 8th November 2025

1. Introduction

Tellex Communications Private Limited (“Tellex”, “we”, “us”, or “our”) provides enterprise communications and CPaaS services, including SMS, RCS, WhatsApp messaging, voice calls, unified billing, and related digital-marketing/telecom services (the “Services”).
We are committed to protecting your privacy and ensuring that your personal data is collected, used and disclosed in accordance with applicable laws (including the Digital Personal Data Protection Act, 2023 (DPDP Act) in India, the Information Technology Act, 2000, and other relevant regulations).
This Privacy Policy explains how we collect, use, disclose, transfer, and safeguard your personal data when you (i) engage us as a customer for Services; (ii) use our website (tellexcommunications.com); (iii) or otherwise interact with us.

2. Scope & Applicability

This Policy applies to:

Customers, end-users, business contacts, and other individuals whose data is processed by us in relation to our Services (“you”, “your”).
All personal data processed by Tellex in India and, where applicable, outside India in connection with the Services.
Data collected via our website, portals, APIs, communications, and offline channels.

3. Definitions

“Personal Data” means any information about an identified or identifiable natural person.
“Sensitive Personal Data or Information (SPDI)” means any data category treated as sensitive under applicable law.
“Processing” means collection, storage, use, disclosure, transfer, deletion or other handling of personal data.
“Controller” means the entity which determines the purpose and means of processing personal data; “Processor” means the entity which processes personal data on behalf of the controller.

4. What Personal Data We Collect

4.1 Data You Provide Directly

Contact- and identity-data: name, business name, designation, email address, telephone number, postal address.
Payment & billing data: invoices, payment method, bank/credit card details (if applicable).
Usage data: preferences, account information, service configuration.
Other data: any other information you provide in support, communications, onboarding.

4.2 Data Collected Automatically

Technical data: IP address, device identifiers, browser type/version, operating system, access times, referral URLs.
Service usage data: logs of messages sent, voice-calls made, delivery/failure statuses, timestamps, metadata associated with communications.
Cookies and tracking: as described in our Cookie Policy (if applicable).

4.3 Data From Other Sources

Third-party data: e.g., publicly available business directories, credit-check agencies, service-providers.
Data from your customers/end-users: In certain cases when you use our Services to send communications (SMS, RCS, WhatsApp, voice) to your end-users, their data (e.g., mobile number, message/voice metadata) may be processed by us as per your instructions.

5. Why We Collect & Use Personal Data

We may process personal data for the following purposes:

To provide, operate and maintain the Services.
To set up and manage your account, authenticate users, provide billing/invoicing.
To monitor service usage, optimize performance, perform analytics, audit and reporting.
To send administrative communications (e.g., service updates, notices).
To comply with legal obligations (e.g., regulatory filings, DLT registration, lawful intercept, record-keeping).
To protect our rights, property or safety, or those of third parties.
For marketing and promotional activities (with your consent where required) — e.g., newsletters, offers (you may opt out).

6. Legal Basis & Consent

In jurisdictions where required, we rely on one or more of the following legal bases for processing personal data:

Your consent.
Performance of a contract for Services.
Compliance with a legal obligation.
Our legitimate interests (provided they do not override your rights/interests) — e.g., fraud prevention, service improvement.

7. Disclosure & Sharing of Personal Data

We may disclose your personal data to:

Service providers/contractors who assist us in providing Services (e.g., cloud infrastructure, payment processors, analytics providers).
Our group companies or affiliates.
Regulatory, governmental or law-enforcement authorities where required by law.
Third parties in case of business transfer (merger/acquisition) — subject to appropriate safeguards.
Your authorised agents, if you instruct us to share.
We require all processors and third parties to protect personal data in line with this Policy and applicable law.

8. International Transfers

Since our Services may involve data stored or processed in locations outside India, personal data may be transferred or accessed across borders. In doing so, we will ensure appropriate safeguards (e.g., Standard Contractual Clauses, data localisation where required) are in place.

9. Data Retention

We retain personal data only as long as necessary: (i) to fulfil the purposes set out in this Policy; (ii) to comply with legal/contractual obligations; (iii) as needed for legitimate business purposes such as fraud prevention, dispute resolution, audit.
When data is no longer required, we shall securely delete or anonymise it.

10. Security Measures

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure or destruction — including encryption, access controls, audit logs, network security, staff training, incident response.
However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

11. Your Rights & Choices

Depending on the jurisdiction and applicable law, you may have rights including:

Access to the personal data we hold about you.
Correction or updating of inaccurate/incomplete data.
Deletion or erasure of your personal data (subject to legal/contractual exceptions).
Restriction of processing.
Data portability.
Withdrawal of consent where processing is based on consent.
To exercise your rights, please contact us at [contact email]. We will respond within the timeframes required under applicable law.

12. Children’s Data

Our Services are intended for business use and not for children under 18. We do not intentionally collect personal data of individuals under 18. If we become aware of such collection, we will delete the data.

13. Cookies & Similar Technologies

Our website may use cookies, web-beacons and similar tracking technologies. For more information, please refer to our Cookie Policy.

14. Links to Other Websites

Our website or Services may contain links to third-party websites/services not controlled by us. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on our website and updating the “Last Updated” date. We will provide additional notice if required by law.

16. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact:
Tellex Communications Private Limited
Registered Office: Hawares Centurion Mall, S 07 43, Sector 19A, Nerul, Navi Mumbai, Maharashtra 400706
Email: info@tellexcommunications.com
Phone: +91-9887345575
We will endeavour to address your concerns in a timely manner.

End of Policy