Terms & Conditions

Last Updated: October 25, 2025

Welcome to Tellex Communications (“we”, “our”, “us”).
These Terms & Conditions (“Terms”) govern your access to and use of our website www.tellexcommunications.com and our services including SMS, RCS, WhatsApp, Voice Call APIs, Web Design, and Digital Marketing solutions (collectively, the “Services”).

By using our website or services, you agree to comply with these Terms. If you do not agree, please discontinue using our website or services.

1. Definitions

Client / You / User: Refers to any individual or business entity using Tellex Communications’ services.
Services: All communication, CPaaS, web, and digital marketing solutions offered by Tellex Communications.
Content: Any text, image, data, or information shared, transmitted, or published using our services.

2. Eligibility

To use our services, you must:

Be at least 18 years old or a legally registered business entity.
Have the authority to enter into binding agreements.
Use the services in compliance with applicable laws and regulations.

3. Use of Services

You agree to use our services only for lawful and ethical purposes.
You must not use our platform to:

Send spam, fraudulent, or unsolicited messages.
Promote illegal, abusive, or harmful content.
Violate the rights or privacy of others.
Interfere with or disrupt our systems or networks.

We reserve the right to suspend or terminate your access if any misuse or violation is detected.

4. Account & Security

You are responsible for maintaining the confidentiality of your account credentials.
Any activity occurring under your account will be deemed authorized by you.
Notify us immediately of any unauthorized use or breach of security.

5. Payment Terms

All fees and charges are as per the service agreement or quotation provided.
Payments must be made in full before service activation, unless otherwise agreed.
All fees are non-refundable once services are delivered or activated.
Taxes (if applicable) will be charged as per government regulations.

6. Service Delivery

We strive to ensure uninterrupted and reliable service delivery.
However, we do not guarantee that our services will be error-free, timely, or uninterrupted due to external factors such as carrier issues, internet failures, or force majeure events.
Tellex Communications is not responsible for delivery delays or failures caused by third-party providers or incorrect data provided by the client.

7. Intellectual Property Rights

All website content, logos, software, and materials are the property of Tellex Communications.
You are not permitted to copy, modify, distribute, or reproduce our content without written consent.
You retain ownership of the data and content you provide to us but grant us permission to use it for service execution.

8. Confidentiality

We respect your business data and ensure all confidential information shared during service execution is securely stored and not disclosed to unauthorized parties unless required by law.

9. Limitation of Liability

Tellex Communications shall not be liable for:

Any indirect, incidental, or consequential damages.
Any loss of profits, business, or data.
Any service interruption, delay, or failure caused by factors beyond our control.

Our total liability for any claim shall not exceed the total amount paid by you for the service in question.

10. Third-Party Services

Some of our services (like WhatsApp Business API, RCS, or Google Ads) depend on third-party platforms.
You agree to comply with their terms and policies. Tellex Communications is not responsible for changes or restrictions imposed by these providers.

11. Termination

We may suspend or terminate your account or access if:

You violate these Terms.
You misuse our services for spam, scams, or illegal activities.
Required by law or regulatory authorities.

Upon termination, all your access and usage rights will immediately cease.

12. Indemnification

You agree to indemnify and hold harmless Tellex Communications, its employees, and partners from any claims, damages, or losses resulting from:

Your misuse of the services
Violation of these Terms
Breach of any applicable laws

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Jaipur, Rajasthan, India.

14. Amendments

We may update these Terms from time to time to reflect changes in our services or applicable laws.
The updated version will be published on this page with the “Last Updated” date.

15. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:

Tellex Communications
Email: support@tellexcommunications.com
Website: www.tellexcommunications.com
Location: India